Shipping Policy

At hersheylandsale, we offer global free shipping on all orders with no minimum purchase requirement and no hidden fees or additional shipping charges, ensuring that customers around the world can receive their Hersheyland products, recipes, and crafts conveniently and affordably. Orders are processed within 1-3 business days from the date of order placement, with processing time including order verification, product packaging, and preparation for shipping, and this processing time does not include weekends or holidays. After processing, orders are shipped via trusted international carriers, with an estimated delivery time of 6-12 business days, and while delivery times may vary slightly depending on your location, customs processing for international orders, and unforeseen circumstances such as weather or carrier delays, we will provide you with a tracking number once your order is shipped, allowing you to monitor the status of your delivery at any time. While we ship to most countries worldwide, there may be certain locations where shipping is restricted due to local laws, regulations, or carrier limitations, and if your location is restricted, we will notify you via email after you place your order and issue a full refund promptly. Once your order is shipped, we will send you an email with a tracking number and a link to track your package, and you can also track your order by logging into your account on the website (if you created one) and navigating to the “Order History” section. If your package is damaged or lost during shipping, please contact our customer service team at [email protected] within 7 days of the estimated delivery date, and we will investigate the issue with the carrier and offer a replacement or a full refund depending on your preference, which may require you to provide photos of the damaged package or other evidence to assist with the investigation. We may update our shipping policy from time to time to reflect changes in carrier services or global shipping conditions, and any updates will be posted on our website, with your continued use of the website constituting your acceptance of the revised policy.